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Grayball9
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Message 1 of 6
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WiFi issues

F6F2283A-479F-4373-A53A-571B710919DA.png

Anyone tell me why this is all I’m getting when I pay for 500mbps?

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Grayball9
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Message 2 of 6
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Re: WiFi issues

Not sure if the picture is coming up, but the download speed is 46 and upload 5! 

Any Help appreciated 

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Very Insightful Person
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Message 3 of 6
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Re: WiFi issues

that is wireless though what speed do you get wired with a gigabit connection

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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cje85
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Message 4 of 6
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Re: WiFi issues

You're probably using the 2Ghz network that will only reach about 40-60Mbps, instead of 5Ghz. By default they both have the same name. You need to log in to the hub and give them different names (for example add -2G and -5G to the end) then reconnect your phone to the 5G network.

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Grayball9
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Message 5 of 6
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Re: WiFi issues

How do I do that? I’m beginning to feel old now! 

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AndyWhite20
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Message 6 of 6
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Re: WiFi issues

Mine has been terrible since yesterday also. I've done what's suggested above an no difference. So I understand your frustration.

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