Menu
Reply
ascotquays
  • 4
  • 0
  • 0
Joining in
101 Views
Message 1 of 2
Flag for a moderator

WiFi issues

Getting so frustrated with WiFi performance.  I’m currently sat on top of the Reuter and this is what I’m getting. No other devices using WiFi!!  As a new customer I have to say that virgin customer service is pretty much non existent 

 

 

0 Kudos
Reply
John_GS
  • 8.61K
  • 471
  • 756
Forum Team
Forum Team
17 Views
Message 2 of 2
Flag for a moderator

Re: WiFi issues

Hi ascotquays

 

Thanks for posting. My apologies for the delayed reply and the WiFi issues.

 

I've checked the system today and there is a congestion issue. We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.

 

The fault reference is F008718181. The estimated fix date is the 23rd February.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply