My WiFi works fine on my phone but on my pc with both Ethernet and wireless it says "no internet, secured". This has just happened today while trying to set up the free WiFi extenders that virgin sent to me today.
Sorry for the late reply, I did what you said and theirs no local issue. The WiFi started working again today (but like 2 hours after I put the boosters back so idk if that had anything to do with it) but was super slow compared to what I was getting before.... And just now it's stopped working again (on pc, no internet). I've probably called up customer service 5 times in the last 4 days and nothings helped. I was told an engineer was coming to look at what was happening today- but no one came and when we called apparently it wasnt even booked so idk what happened their with the guy who 'booked' it for us. I've now been told to buy a powerline adapter so hopefully that works, but idk why I need to when I use to get 150mbps on my pc fine.
5 Min update from my previous post: WiFi is back up again! The speed is 0.44 mbps... Great. Ngl, I feel like my time and money is being wasted on the phone with customer service. Do I call back up tomorrow and ask for an engineer???
Can you please tell me if the Wi-Fi light on your hub 3.0 is currently red? Can you also please advise me if the PC your using is in the same room as the hub or different? If this is a different, have you had one of the boosters installed in the room you have your PC in?