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WiFi guarantee with WiFi Max

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AndrewN1
On our wavelength

on ‎01-10-2022 12:24

Hi,

Ultimate Volt subscriber here.

What is the process for assessing and proving that you're not getting 20Mbps in every room and so can request three WiFi pods?

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John_GS
Forum Team
Forum Team

on ‎03-10-2022 15:56

Hi AndrewN1

Thanks for posting and welcome back to the community.

Sorry to hear of any WiFi issues. I've done a system check and no issues/outages and all levels are in spec. A deeper check shows no issues with SNR (signal to noise ratio) or congestion. 

Can you use the Connect App for me - https://www.virginmedia.com/broadband/connect-app - when installed, you'll be able to run a WiFi scan in the property. This will enable you to optimise the connection where possible, and also if a Pod needed, prompt you to order one. If Pods are needed, we'd send one at a time out also but we can come to that when needed.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-10-2022 13:13

Is it outlined here ?

https://www.virginmedia.com/wifi-max

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
Forum Team
Forum Team

on ‎03-10-2022 15:56

Hi AndrewN1

Thanks for posting and welcome back to the community.

Sorry to hear of any WiFi issues. I've done a system check and no issues/outages and all levels are in spec. A deeper check shows no issues with SNR (signal to noise ratio) or congestion. 

Can you use the Connect App for me - https://www.virginmedia.com/broadband/connect-app - when installed, you'll be able to run a WiFi scan in the property. This will enable you to optimise the connection where possible, and also if a Pod needed, prompt you to order one. If Pods are needed, we'd send one at a time out also but we can come to that when needed.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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