on 10-03-2023 00:14
Every time I try and download over WiFi from my home PC the WiFi drops out. I get great speeds on 5G around 20MB/s but it seems the Hub4 can't handle it.
I've also noticed the fan becoming pretty loud on the Hub4 even when not downloading, could this be an overheating issue? Is my Hub4 on its way out?
on 10-03-2023 10:28
@bhoughton wrote:I get great speeds on 5G around 20MB/s but it seems the Hub4 can't handle it.
What do you mean by 5G? Is that on mobile data (with a SIM card off a mobile phone) or do you mean with 5GHz Wi-Fi from your hub? They are different things.
on 10-03-2023 10:38
"the WiFi drops out"
Don't forget there are 2 ends to a WiFi connection - the PC could be dropping the WiFi link.
on 10-03-2023 10:50
5GHz and the WiFi drops for every device in the house not just the PC
on 10-03-2023 14:48
So many things to check
on 10-03-2023 14:55
on 13-03-2023 10:15
Thanks for getting back to us bhoughton, from checking the connection and equipment everything looks to be within the levels and ranges we'd expect to see them. The speeds to the hub seem fine also averaging over 272mbs download and 26mbs upload, as mentioned these are to the Hub and the issues look to be wireless. In the last week there has been two disconnections showing, both brief and one of which has been since you posted.
Has this improved over that time at all? Have you made any changes to the settings of the Hub regarding the wireless network or channel optimisation?
Rob
on 13-03-2023 10:57
Hi Rob,
No I haven't made any changes and it's happened once since I posted, whilst I was downloading on Steam. Since then I've avoided downloading anything and the WiFi stays up fine for just general browsing and watching Twitch etc.
on 15-03-2023 13:33
Hi bhoughton,
Thanks for coming back to us on this one.
Checking things further today, it looks as though you've made some changes to your Hub settings which may be the reason you're having the disconnections.
If you can return the hub settings back, this may improve the WiFi connection for you.
Keep us posted on how things go.
Thanks,