Virgin Media Community

[Matt6474]

Having big problems with WiFi dropping. Still saying I have internet. Have spoken to CS 4 times now and they said today that it was because I have 20 things connected. I have had 20 things connected for 4 years with no issues !!!,

I am stuck and don’t know what to do as Virgin CS are not interested. The V3 box even re booted its self last night!,!

HELP PLEASE. 

[gary_dexter]

Does a wired connection also drop?

[Matt6474]

No it’s just the WiFi. 

[gary_dexter · Accepted solution]

Then you need to look into refining the wifi. Split the bands by renaming them and choose less congested channels for them.

Connect what you can to the 5Ghz band, and everything else to the 2.4Ghz band.

[Matt6474]

Can this be done by connecting to the router direct ? Or by using the virgin app?

[gary_dexter · Accepted solution]

Do it via the hubs admin pages.

They can be accessed by going to 192.168.0.1 in a browser.

[Matt6474]

Any suggestions for what devices are best for 5ghz and which for the 2.4 ?

[gary_dexter]

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@Matt6474 wrote:
Any suggestions for what devices are best for 5ghz and which for the 2.4 ?

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Whichever ones care compatible with the 5Ghz band should be connected to it.

You'll know which ones aren’t because they won’t see the SSID for the 5Ghz and only see the 2.4Ghz one. 

[urbanbumpkin]

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@gary_dexter wrote:
Then you need to look into refining the wifi. Split the bands by renaming them and choose less congested channels for them.

Connect what you can to the 5Ghz band, and everything else to the 2.4Ghz band.

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How do you change what Ghz band a device uses?

When logged into the router in "Connect Devices" I can see which devices are using which channel (it looks fairly evenly split). how do you change the channel for each device?

[gary_dexter]

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@urbanbumpkin wrote:

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@gary_dexter wrote:
Then you need to look into refining the wifi. Split the bands by renaming them and choose less congested channels for them.

Connect what you can to the 5Ghz band, and everything else to the 2.4Ghz band.

---

How do you change what Ghz band a device uses?

When logged into the router in "Connect Devices" I can see which devices are using which channel (it looks fairly evenly split). how do you change the channel for each device?

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The channels are per band, not per device.