WiFi dropping in and out

[Leighchurch]

Since yesterday my WiFi keeps dropping in and out!!!

anyone else finding the same issue?

[jbrennand]

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it?

And what are the various Hub lights showing/doing when this happens?


If its happening on ethernet, have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[Leighchurch]

Hi

thanks for that, it’s only WiFi and shows it’s working but very slow then stops working.

it is the Hub 3…..

thanks

[jbrennand]

If it is really just a wifi only issue (have you tested on ethernet?) .... then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location.

Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?

If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).

[Zak_M]

Good afternoon @Leighchurch, 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

Are you able to let me know if you managed to follow the advise provided by jbrennand? 

Kind regards,

Zak_M