on 28-02-2023 17:19
Why is my WiFi signal so weak that my neighbour two doors down is stronger than my signal next door to my hub? The hub constantly switches off WiFi during the course of the day.... I would estimate 20 times or more each day! I've tried resetting it, power cycling it, moving it, talking to it nicely. Nothing works! Any ideas?
28-02-2023 17:21 - edited 28-02-2023 17:31
What model of Hub (2/3/4/5) ?
How long have you had it ?
Check if there is a known issue in your locality : 0800 561 0061 ( automated service )
on 03-03-2023 10:10
Thanks for your post on our Community Forums @Lenniep, and a very warm welcome to you!
Sorry to hear of the issues experienced over Wi-Fi on the service. Do you have a stable service over a wired connection?
I've looked into the local area, and no outages appear to be present.
Kindest regards,
David_Bn
on 10-03-2023 14:35
It's a Superhub 4 and it drops the WiFi signal constantly. Today I have been listening to a radio station via my Amazon Alexa tower and it has lost connection 10 times and it's only 2.30!
on 10-03-2023 14:37
on 10-03-2023 14:44
"computer briefly loses connection and seeks a new IP address. "
Check the Hub's menus to see if the DHCP server has a sensible Lease time E.g. 1 day which is 86400 seconds.
on 10-03-2023 15:01
Lease time is set to: IPV4 Lease Time: 6 Days 15h:35m:36s
on 10-03-2023 15:03
The DHCP v4 Server Lease Time is 86400 seconds
on 13-03-2023 10:37
Hi @Lenniep
Thanks for coming back to the thread.
As it's just WiFi, please try the Connect App for me 👉 https://www.virginmedia.com/broadband/connect-app - when downloaded, you'll be able to do a wireless scan in the property. This will check and identify any coverage blackspots. It'll optimise where possible and also if a Pod needed, prompt you to order.
I will however send you a PM, this is because 2 of your upstream channels are out of spec. This needs a tech to fix and then when that's done, use the Connect App to do the check 🙂
Best wishes.
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on 14-03-2023 09:19
Hi @Lenniep
Thanks for joining me on PM.
Just to update the thread, you have declined to give us the details we need to help. This does mean you'll need to call the team on 150 / 0345 454 1111. Best wishes.
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