on 06-07-2021 19:06
Long one sorry but looking where I can escalate this issue
Afternoon
on 06-07-2021 21:02
If your not happy with the basic wifi from the hub virgin provide then you would have to buy your own better router to provide wifi
on 07-07-2021 07:56
Not sure the answer is buying a product myself to replace one that is clearly has a fault. As you state if not happy with basic WiFi, it doesn't work basically as it should so obviously I am unhappy. No drop outs daily I'm happy that simple
on 07-07-2021 10:03
As the engineer has already switched off Smart Optimisation, you could also try to split the SSID. Also, you have an AP and the SSID's on this should match the SSID's on the Hub.
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on 07-07-2021 12:32
If you add the amount of hours wasted trying to get a hub3 to give good WiFi times your hourly rate at work it's just not worth the battle and that's why I would advise to admit defeat and get a proper router
on 08-07-2021 19:33
Good morning @Whitwori
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services,
I will take a look over this for you, I will pop you over a PM so that I can get some account information.
Kind regards,
Zak_M
on 09-07-2021 16:34
Thank you for coming back to me.
I can confirm that there is a complaint still open and this has been escalate to a manager.
Can you please provide a little more information on the broadband issues you are facing?
Kind regards,
Zak_M