I've had a problem with my hub for over a year now I reckon. It seems a lot of people have wifi problems with the Hub 3 but I can't see any one with a description that matches mine...
Basically, random devices will lose their network access at random times, the devices usually stay connected to the wifi and occasionally give a warning icon to show that it recognises there's a problem.
When this happens, it appears to happen on one device at a time, so, sitting in the same room, with my phone and laptop, one may have a 200mb connection to the internet and the other one has nothing. I can't even ping the router when this happens.
To resolve this I usually have to try and disconnect/reconnect a few times, sometimes a reboot of the router will help. The problem usually then disappears for an hour or so.
Has anyone had a similar problem with their hub? In the past I believe Virgin have attempted sending different signals to the box to try and rectify the problem, I believe they also attempted splitting the 5ghz / 2.4ghz SSIDs and fiddling with the channel settings but the problem remained.
I'm assuming the issue is a dodgy hub or firmware but if anyone can point me in the direction of a resolution that would be great...
Also, the last technician I spoke to mentioned WiFi boosters... Do the boosters work through the mains sockets? Do they provide an ethernet port or WiFi access point at the other end?
If I can't get the WiFi problem sorted soon, I'm thinking to ask virgin to provide boosters as a work around...
I have a super hub 2 and this has been happening for around 6 months now and it got worse on the last couple of months after upgrading my speed.
You have a SH2 - OP has a Hub3 - apples and oranges. Are you seeing any "poor security" type messages and/or references to WEP rather than WPA ? Some SH2's are known to develop a problem later in life whereby they continually drops the security setting from WPA to WEP causing devices to disconnect.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.