on 19-11-2022 21:14
Every couple of days my devices disconnect from the WiFi, I have to reboot the hub to get them to connect again. This has started to happen since they did work in the area a few weeks back. Anything connected via ethernet cable are fine but all devices via WiFi disconnect. I've have run tests using the app and when this happens it can't even find the hub..any suggestions please. Paying too much to I have to keep rebooting
on 19-11-2022 22:58
on 20-11-2022 00:38
How will a WiFi pod work though when I lose all WiFi until I reboot hub?
on 22-11-2022 08:59
Hi Darran71,
Welcome to the Community and thanks for taking the time to post here in the forums. I'm sorry to hear you're having an issue with your WiFi connection.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
> Out in the open
> Next to the TV not behind it
> Away from large bodies of water (e.g. fish tanks)
> Away from baby monitors and cordless phones
> Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.
We have also just launched our WiFi Max service which guarantees a speed of 20MB in each room or you'll get a £100 bill credit. You can view more on that here.
If after going through the self-checks, you still need some help, feel free to pop back to us here so we can help further. Many thanks,