30-06-2021 21:10 - edited 30-06-2021 21:12
The virgin WiFi connection drops daily for no reason and then eventually comes back on. It happens all over the house and the signal is weak - even in the room directly above the router. I work from home and have 5 x kids streaming on YouTube and online games etc. I have repeatedly tried all the advice virgin provides online / over the phone and have run loads of diagnostic tests and hub resets. Nothing stops the daily intermittent drop in signal. Not helpful when on calls or when trying to stream TV. Also have iPhone saying the security is weak - would this be anything to do with it? All I get is that they have tested the line and it is working perfectly fine. Any advice please?
Also the ‘white’ light on the hub 3 looks more orange….is that normal? I feel like I should have stuck with sky broadband……
Answered! Go to Answer
on 01-07-2021 01:25
on 30-06-2021 22:06
on 01-07-2021 01:25
on 01-07-2021 13:46
Thank you John. I have sorted out the ios14 issue.
We only have the virgin tv box on Ethernet connection. Everything else is on WiFi. On demand/catch up works ok - it’s just WiFi that drops. Just run a scan on virgin media connect as was dropping on a call. It can’t connect to hub from conservatory or in the living room sat right in front of the hub. No obvious changes in lights on front of the hub whilst the drop was happening.
We have a tp link upstairs to boost signal but it doesn’t seem strong enough. We previously tried Tenda ac100 whole home mesh WiFi system but that wasn’t great and stopped working. We are on a waiting list for a pod.
I’ll give it a go separating the SSIDs. But is there something better we can buy that would improve WiFi performance throughout the whole house and give more stable WiFi?
on 01-07-2021 14:12
on 01-07-2021 14:15
Thanks again. The tp link is just a range extender (ac750).
I’ll have a look at the tp-link deco mesh systems.
thank you.
Ryan
01-07-2021 14:27 - edited 01-07-2021 14:29
Just make sure any you get has 1GB ethernet ports (the M's do) as some dont and only have 10/100 ones and so can never exceed 100mbps.
And there is "sequence" to be followed for connecting them to the Hub - check back here if you get that far 🙂