I recently contacted VM because I was thinking of using another supplier, I was paying far more than I needed for my broadband and phone. The first rep I spoke to was pretty unhelpful, so I left it a day got some more facts together and tried again.
The second person I spoke to was very helpful and realised that I really didn’t need the super speed that I was paying for. He advised me to go for a lower speed deal and to upgrade my hub. He also advised me to use the app to find out where the WiFi blackspots are, saying that VM would give me two FREE boosters if my scan said I needed them.
Well, I’ve just done my scan and I definitely need boosters, but when I followed the links from the app it seems I don’t qualify for free boosters because I don’t have a TV package. I can have them for an extraordinary high rental charge though.
I'm a bit miffed to say the least. I don’t think the rep intended to mislead me, but he obviously could see what my package was. I feel I’ve accepted a pig in a poke.