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Gpoman
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Message 11 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Oops should have read weak security sorry for typo ..
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Sephiroth
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Message 12 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Is it "weak signal" or "weak security" on the iPad? And does it do this when right close to the SH2?

Is the SH2 WiFi security set to WPA2?

Seph - ( DEFROCKED - My advice is at your risk)

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Egon79
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Message 13 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I was the OP 7 months ago and as per Sephiroth's original suggestion, I finally had my hub replaced back in October. As suspected, changing channels didn't work (and I had already tried it multiple times anyway) and it took a further 3 or 4 more calls, including a written complaint about the unreliability of the broadband connection as it continued to drop out and affect my work before the new hub was despatched.

It isn't perfect but the connection is significantly more reliable and I haven't had the issue regarding 'weak security' since.

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Gpoman
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Message 14 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

SH2 is set to WPA2 am sitting beside it and same problem weak security
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Sephiroth
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Message 15 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

@Egon79

... and I noticed that the Forum Team never did get back to you!
Seph - ( DEFROCKED - My advice is at your risk)

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Sephiroth
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Message 16 of 47
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Re: WiFi - 'Weak Security' on Apple Devices


@Egon79wrote:

I was the OP 7 months ago and as per Sephiroth's original suggestion, I finally had my hub replaced back in October. As suspected, changing channels didn't work (and I had already tried it multiple times anyway) and it took a further 3 or 4 more calls, including a written complaint about the unreliability of the broadband connection as it continued to drop out and affect my work before the new hub was despatched.

It isn't perfect but the connection is significantly more reliable and I haven't had the issue regarding 'weak security' since.


In which case I suggest that you start your own thread, referencing this one.  This is to ensure that your case is not overlooked.  You should ask the Forum Team to replace the SH2 as you are suffering the "weak security" problem.  They'll send you a Hub 3.

 

Seph - ( DEFROCKED - My advice is at your risk)

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Welshdevil
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Message 17 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Seems to be a theme.

My iPad lists my wifi has ‘weak security’ and when I click for more info it says the wifi is on WEP. After checkign the settings on the Super Hub 2, I know it is on WPA2-PSK[AES]. 

Since this has bee an issue, it also cuts out quite a bit since and when it asks for a password when it comes back on it flags up as incorrect for several times until it finally accepts it. 

 

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Sephiroth
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Message 18 of 47
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Re: WiFi - 'Weak Security' on Apple Devices


@Welshdevilwrote:

Seems to be a theme.

My iPad lists my wifi has ‘weak security’ and when I click for more info it says the wifi is on WEP. After checkign the settings on the Super Hub 2, I know it is on WPA2-PSK[AES]. 

Since this has bee an issue, it also cuts out quite a bit since and when it asks for a password when it comes back on it flags up as incorrect for several times until it finally accepts it. 

 That is precisely the bug on the SH2.  WiFi reverts to WEP but doesn't report that in the settings.  The only solution is for VM to provide a Hub 3 replacement (back then it was a SH2ac replacement).

The Forum Team know all about this issue with SH2.

 


 

Seph - ( DEFROCKED - My advice is at your risk)

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Forum Team (Retired) Jen_A
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Message 19 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Gpoman,

This is interesting. I shall dispense with the usual checks, for now, as the OP seems to have set a precedent. I would like to replace your Hub and see whether or not that resolves the matter for you. 
Would you please send me a PM (hover your cursor over my picture and click on Send Message) and include:

  • Your name
  • Your house number and postcode

This is to make certain I'm ordering the replacement for the correct address. 

I'd like to know if this works for you so I'll know what action to take for anyone else in the same predicament.

Thanks :


@Sephiroth - it's been a long time since that thread you mention and I've seen no examples since, until this thread 😕

@Egon79 -  I am truly sorry that we never got back to you on this, though thanks for posting an update 🙂

@Welshdevil - If you don't mind I'd like to see how Gpoman gets on with a new Hub first. But, if you'd rather not wait, would you also follow the advice on here and send me a PM? I'll get a new Hub sent out to you too 🙂


Jen
Forum Team



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Sephiroth
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Message 20 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jen,
@Jen_A

There are a few posts on this where I've encouraged the Forum Team to treat this as the known SH2 condition. But it is a diminishing count due to population.

So thanks for sorting this.

Seph - ( DEFROCKED - My advice is at your risk)