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cdmasters
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Message 31 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

 I too am having the very same problem, I will send you a PM Jen with my details. Thanks in advance 

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ABT77
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Message 32 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Have the same issue here...

have also sent a PM to Jen but had an email reply saying I need permission to send it!

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Forum Team (Retired) Jen_A
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Message 33 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi cdmasters and ABT77,

When no PM has been requested an automated 'unsolicited PM' message is sent out.  i appreciate why you have both been in touch though but, since my last post on here, we have been made aware of a workaround which should remedy IOS Wifi issues with Super Hub 2's. Please click here to read the article and follow the advice contained. 

Let me know whether or not this resolves the problem for you.


Jen
Forum Team



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ABT77
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Message 34 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Thanks for replying Jen,

I've tried but it's not helped here I'm afraid, I still get the same message on both iPhone and iPad.

Not sure if it is a related issue but I also see a second version of my wifi on the list of available networks on my phone, even though I'm connected to it already, but it won't accept any passwords to connect to this version

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Forum Team (Retired) Jen_A
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Message 35 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi ABT77,

Well thanks for trying anyway. I've ordered a new Hub so shall be interested to find out how you get on. Here are the details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

All the best,


Jen
Forum Team



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paulbillingham
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Message 36 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jen

I also have this problem of “weak security” and persistent dropouts on my superhub 2.

It has been happening for a couple of weeks now and is a real issue dropping out in the middle of online banking and managing my pension

It happens with all devices on 2.4 and 5hz frequencies

I have tried rebooting, factory reset and the IOS workaround mentioned in another thread (resetting network connections)

Can I pm you to get a replacement hub?

thanks in advance

Paul

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cdmasters
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Message 37 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

  Thanks for the help Jen, but after following the advice I am still having the same problem, on both my IOS devices

Regards

Chris

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paulbillingham
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Message 38 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Seems like we’re being ignored.....

I read the 57 page thread on IOS 11.4.1 problems

Some get a response some don't

Some get sent an engineer some don’t 

Some get a new SH sent out some don’t 

some blame Apple Some blame VM

I’m lost...seriously wondering if 4G and freeview is the future

Now to add insult to injury my SH2 won’t accept the default router log in password despite a pinhole reset!

 

 

 

 

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Andy74
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Message 39 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi

I have the same issues as described here, dropping out on 2g and 5g, weak security message on 2g, total drop off regularly after midnight, two different 2gs listed when already connected, refusal of passwords after dropping out etc. 

I've tried all the resets and other advice on the this thread and iOS one and no change. 

Can you advise how I can arrange for replacement hub please?  

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cdmasters
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Message 40 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Set up the new 3.0 hub and after adding my (many!) devices to it, everything is looking good so far. Thanks for your help Jen. 👍🏻

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