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Forum Team (Retired) Jen_A
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Message 21 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Gpoman,

Thank you for providing that information 🙂

I have ordered a replacement hub for you - due to stock limitations you'll most likely get a Hub3 instead of a like-for-like replacement, details are:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep me updated on how you get on 🙂


Jen
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Gpoman
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Message 22 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jen just to say thanks for Hub 3 it seems to have cured problem ..thanks very much Gpoman

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Jordan23350
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Message 23 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I am having the same problems it sounds idential to Gpoman problem i have tried changing channels but that didn't work i have also set the network security mode to WPA2-PSK[AES] but this didnt work either it still tells me i have week security on my ipad 

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Forum Team (Retired) Jen_A
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Message 24 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jordan23350,

Sorry that you're having the same issue. I have ordered a replacement Hub for you which I hope will not display the same problem (it will be a newer model Hub).

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on 🙂


Jen
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makitamark
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Message 25 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I too have this exact issue, albeit I found a very similar thread and posted there instead: https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-Connection-Issues/td-p/3441303

this has been going on for some time, all the things everyone else has tried I have done, particularly the one where the valid WPA pass phrase is repeatedly rejected (very annoying that)

I also find that when the iPhone/iPad is connected via the spurious WEP connection that inter network communication is all but impossible.

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Jordan23350
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Message 26 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi all, I have received my replacement SH3 already it’s already working allot better thank you very much for all your help 

 

Jordan

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Forum Team (Retired) Jen_A
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Message 27 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Excellent,, glad to hear it and thanks for the update Jordan. Let us know if you need help with anything else at any point 🙂


Jen
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chrisdmcc
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Message 28 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I've recently started receiving this message and am unable to connect to the 5g connection.

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Forum Team (Retired) Jen_A
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Message 29 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi chrisdmcc,

Sorry to hear this though I'll be happy to order a replacement Hub for you. Please send me a PM (hover your cursor over my picture and click on Send Message) and include:

  • Your name
  • Your house number and postcode

I'll then get one sent out 🙂


Jen
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Forum Team (Retired) Jen_A
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Message 30 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi chrisdmcc,

Thanks for getting back to me. I have ordered a replacement Hub (newer model) so hopefully this will sort out the WEP issue.

Here are the details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on 🙂


Jen
Forum Team



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