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Forum Team (Retired) Jen_A
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Message 21 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Gpoman,

Thank you for providing that information Smiley Happy

I have ordered a replacement hub for you - due to stock limitations you'll most likely get a Hub3 instead of a like-for-like replacement, details are:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep me updated on how you get on Smiley Happy


Jen
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Gpoman
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Message 22 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jen just to say thanks for Hub 3 it seems to have cured problem ..thanks very much Gpoman

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Jordan23350
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Message 23 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I am having the same problems it sounds idential to Gpoman problem i have tried changing channels but that didn't work i have also set the network security mode to WPA2-PSK[AES] but this didnt work either it still tells me i have week security on my ipad 

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Forum Team (Retired) Jen_A
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Message 24 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi Jordan23350,

Sorry that you're having the same issue. I have ordered a replacement Hub for you which I hope will not display the same problem (it will be a newer model Hub).

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on Smiley Happy


Jen
Forum Team



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makitamark
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Message 25 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I too have this exact issue, albeit I found a very similar thread and posted there instead: https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-Connection-Issues/td-p/3441303

this has been going on for some time, all the things everyone else has tried I have done, particularly the one where the valid WPA pass phrase is repeatedly rejected (very annoying that)

I also find that when the iPhone/iPad is connected via the spurious WEP connection that inter network communication is all but impossible.

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Jordan23350
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Message 26 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi all, I have received my replacement SH3 already it’s already working allot better thank you very much for all your help 

 

Jordan

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Forum Team (Retired) Jen_A
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Message 27 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Excellent,, glad to hear it and thanks for the update Jordan. Let us know if you need help with anything else at any point Smiley Happy


Jen
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chrisdmcc
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Message 28 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

I've recently started receiving this message and am unable to connect to the 5g connection.

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Forum Team (Retired) Jen_A
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Message 29 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi chrisdmcc,

Sorry to hear this though I'll be happy to order a replacement Hub for you. Please send me a PM (hover your cursor over my picture and click on Send Message) and include:

  • Your name
  • Your house number and postcode

I'll then get one sent out Smiley Happy


Jen
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Forum Team (Retired) Jen_A
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Message 30 of 47
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Re: WiFi - 'Weak Security' on Apple Devices

Hi chrisdmcc,

Thanks for getting back to me. I have ordered a replacement Hub (newer model) so hopefully this will sort out the WEP issue.

Here are the details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on Smiley Happy


Jen
Forum Team



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