on 15-02-2022 15:57
Hi,
I recently upgraded to Gig1 fibre and explained to the CS that we have 2 blackspots in our home where 2 of our kids cant get wifi.
I was told that the hub 4 has better wifi coverage and that should sort the problem.
Having set it all up and tested they still cannot get wifi in their bedrooms so i have gone onto
https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-existing-customer
to try and get a couple of wifi pods sent out but all i get is opt in to out marketing to find out when to get wifi pods.
it does state that
Plus if you’re a Volt or Gig1 customer, Intelligent WiFi Plus is included with your package
on the website so how can it be included if i am unable to get them.
can someone let me know how to get these without having to receive the marketing emails that dont contain any info about them
thanks
on 15-02-2022 15:58
on 15-02-2022 17:45
cheers for the reply, not interested in calling all they are obsessed with is resetting the hub or messing with settings that dont need to be touched because their script says so.
guess ill wait for a Mod to see it
on 16-02-2022 11:59
Over 20 posts replied to this morning from VM people but the 3 regarding wifi pods have been totally missed
Can you tell me how to get wifi pods without having to reboot, restart , reset, and mess with my hub like technical support love to do then say there is no stock for these?
your webpage says there is no stock for these but on the very same page states Gig1 Broadband customers have them included in their package.
on 16-02-2022 13:41
on 16-02-2022 14:08
Thanks again for the reply and i know what you said but when you see so many replies on other posts and 3 posts regarding similar thing just being ignored it gets frustrating.
I have tried calling, CS are not interested they just try to transfer me to faults, Sales tell me there is no stock and should speak to faults....
as for faults before you can even speak to anyone the system "runs tests" and tells you nothing is wrong. when i do finally get to speak to someone all they are interested in is factory resetting the hub, restoring it etc then say there is nothing they can do other than add me to a waiting list but only if i sign up for marketing emails...
this is a total joke
on 16-02-2022 15:33
on 18-02-2022 10:33
Day 3 of waiting now and my post on page 5 with no VM people replying, looks like the forums are just as good as the phone CS....
Still being told i HAVE TO reset my hub 4 as thats the issue even though ive been waiting since september when they agreed i needed the boosters but there was no stock.
sign up for the marketing mail to be the first to get them... yeah right..
oh and just to prove how much of a joke this is ive now been told by 2 people from faults that i have to use virgin connect app to find and report blackspots...
yeah told them to go and try that app as it doesnt work with hub 4 or 5 but i am wrong according to them as thats the only way to get wifi pods sent out.
tried your suggestions only to be transferred back to faults who are just obsessed with finding a fault in my hub thats not there.
nobody from VM listens they just read from their scripts and insist they are right.
well time to cancel my new contract i guess as no point waiting longer for this
on 18-02-2022 16:36
on 18-02-2022 17:24
Hi @Keenzo thanks for getting back to us.
I am really sorry for the service you've reported. Both the service in your property and the support you've had from our contact centres. I would like to take a closer look on your behalf. I am going to send you a private message.
Regards
Lee_R