WiFi Pods - getting one

[Quidzilla]

Can someone help me get a WiFi pod?

I can’t find a number to call, the virgin technician said I was entitled to one but needed to use the virgin app. However this only works for the hub 3 and I have the hub 4. He then said I should email virgin to request one!

[MOD EDIT: Subject title changed for clarity]

[jbrennand]

Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.

If not… you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

Despite what the website link says - Pods are in stock and available. To contact VM about it see these options - the final one is the best IMHO 🙂
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A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although people are reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

You can also text them on  You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer.

Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App. 

You could also try the freephone number 0800 052 0422 to discuss your account and see if that gets you there

Finally… A VM person should pick this up here and respond, but it can take a few days for them to get here.

[Zach_R]

Hi @Quidzilla,

Thank you for your post. It looks like one of my colleagues has already assisted you in getting a Wi-Fi Pod on your other thread about this.

Let us know if you need any further help with your services at all.

Thanks,