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WiFi Pods Disconnected Since Outage

Neo187v6
On our wavelength

I am a 1Gig Customer with Hub4 and have 3 Pods that been pulsating the same white light since the Outage on Tuesday Morning. I have done everything I can possibly do to try to fix this on my end - pin resetting the Hub, Plugging one of the Pods next to the Hub and trying to fix this problem with the VM Connect App but nothing is working. I know i'm not the only one experiencing this issue since the Outage on Tuesday Morning so I want to know if VM will acknowledge this fault with a software update or patch??

I've been with VM since early 2017 but this recent development has me questioning whether I want to continue paying £159 for poor customer care & poor service. If this problem is not sorted out soon to my satisfaction then I will be forced to get in touch with OfCom and I will not be renewing my contract in July when it expires.

11 REPLIES 11

Now having trouble with the VM Connect App not being able to find my Hub.
Under the Broadband Tab for My Network I get a dialogue box at the top of the screen under My Network that reads...
"Hub not found
We can't find your Hub.
Please follow these steps.

IMG_BAACE5846B32-1.jpeg

Can anyone help me with this issue??

Neo187v6
On our wavelength

I did the Factory Reset & it fixed everything.