on 09-07-2021 16:35
Good Afternoon.
I’ve just had a Hub 3 delivered and find my back bedroom (where I work) has a poor signal. I did the room searches for blackspots via the virgin connect app. It recommended I get a WiFi pod.
Would there be any kindly VM employees here who could get one of these pods sent out to me?
Thank you.
Steven.
on 09-07-2021 16:46
on 09-07-2021 16:48
on 09-07-2021 16:57
Thank you kind sir!
I can’t be getting involved with changing settings & separating bands etc….I’ll just mess things up by tinkering too much lol.
I’m not on the 1GB plan, so no new pod for me. Yes, at £5 a month rental, you should buy your own kit to keep.
on 09-07-2021 17:03
on 12-07-2021 13:23
Hi @nationalgeograp,
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with black spots. We can understand this is not ideal. Was the great advise given by @jbrennand useful? Do you need any further help?
Please get back to us when you can.
Thanks,
on 12-07-2021 13:36
Hi.
Yes, the advice provided was useful. I’d rather not go down that road, I don’t want to start tinkering with things then ultimately make things worse. I’ll see how it goes with the blackspots.
Thanks.
on 12-07-2021 13:44
I'll chuck in my ha'porth on this.....if @nationalgeograp is reluctant to adjust the settings on the hub and worried about beggaring up the settings, then potentially renting a VM pod may be a good choice. VM have to support it, it's about as near plug and play as you get with wifi, and I don't believe there any minimum term, so if you try it, and after six weeks conclude it's not for you, then you can cancel the rental and return it.
For myself, @jbrennand and many others, we do provide our own wifi kit because that suits our needs, we've got a good grasp of how it works and what we need to do to configure it, and the basic maths tends to favour buying your own kit, but I can see that for for some customers pod rental is a nice "fit and (hopefully) forget" improvement.
We'll happily advise on choosing and using your own wifi kit, but for some customers the pods are a sound choice.
on 12-07-2021 17:49
Ha ha, plug and play is definitely me, no faff!
I just need a kindly VM employee to pick this up and maybe please get a pod to me….
Thanks for the help jbrennand & Andrew G!
on 12-07-2021 18:34
Thanks for your reply, nationalgeograp,
Yes, our Intelligent Wifi Pods can help and is an option if you don't have your own kit. As previously discussed it is £5 per month and £5 delivery. You can find out more here: https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new.
I have also sent you a private message if you would like us to get this ordered for you.
Cheers,
Corey C