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WiFi Not Working.

Craigs25
Joining in

My wifi has suddenly stopped working. I have reset the hub, checked the connections and followed the help promts. None of which worked. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Both my boxes are connected to the hub okay but the hub isn’t connecting to the internet. Any ideas ? Thanks 

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person
See this
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Firstly, Have you checked for any “known network faults - try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.