on 15-02-2021 10:46
Can't get the app to connect to Hotspots. It says WiFi profile not installed. When I try to set it up it comes up with "something went wrong, there is no server response” it happens every time I try. The old app used to work no problem
Answered! Go to Answer
on 15-02-2021 11:36
on 17-02-2021 16:52
on 15-02-2021 11:36
on 15-02-2021 14:57
Might be why it's not working then as my phone updated to Android 11 end of last year. What a joke as I have next to no mobile signal in my area as mast was destroyed near on 2 years ago with no fix in sight, so can't make or receive calls or use internet unless I have WiFi. Can't even swap to a different network as they are all the same around here as several neighbours have all tried swapping 😔😒👎 thanks for the info though. Another app I can delete them
on 17-02-2021 16:52
Same for me too! Just errors at installing profile
on 06-03-2021 08:41
Latest update seems to have fixed the issues which is good 👍🏼
on 17-02-2022 17:35
I'm on android 12 and my phones says no profile and no server response
on 20-02-2022 13:36
Hi @Holtommo, sorry to hear you are having issues.
Are you also trying to use a WIFI hotspot on your android 12? Any additional information you can give us about the issues you are having with your service will be incredibly useful in trying to help.
All the best.
on 22-02-2022 19:38
on 24-02-2022 21:50
I'm a virgin media volt customer and I've just tried installing it on my new Samsung galaxy s22 ultra and its coming up with the same error. something went wrong. COME ON VIRGIN you need to fix this as it's part of a service we are paying for!
on 27-02-2022 13:04
Hey @Blakeich,
Welcome back to the community and thanks for taking the time to post.
What are you trying to install, the connect app?
Regards,
Steven_L