on 16-07-2021 10:30
Hi, my Wifi has been dropping intermittently for a few weeks now.
I've attached my logs below if anyone is able to take a look?
Thank you.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4 38 256 qam 25
2 203000000 3.4 37 256 qam 9
3 211000000 3.2 37 256 qam 10
4 219000000 3.2 38 256 qam 11
5 227000000 2.9 38 256 qam 12
6 235000000 2.5 38 256 qam 13
7 243000000 2.4 38 256 qam 14
8 251000000 2.9 38 256 qam 15
9 259000000 3.9 38 256 qam 16
10 267000000 4.5 38 256 qam 17
11 275000000 4.9 38 256 qam 18
12 283000000 4.5 38 256 qam 19
13 291000000 4.3 38 256 qam 20
14 299000000 4.3 38 256 qam 21
15 307000000 4.5 38 256 qam 22
16 315000000 4.8 38 256 qam 23
17 323000000 4.5 38 256 qam 24
18 339000000 3.9 38 256 qam 26
19 347000000 4 38 256 qam 27
20 355000000 3.9 38 256 qam 28
21 363000000 3.5 38 256 qam 29
22 371000000 2.9 38 256 qam 30
23 379000000 2.4 38 256 qam 31
24 387000000 2.5 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 53 0
2 Locked 37.6 48 0
3 Locked 37.6 36 0
4 Locked 38.6 38 0
5 Locked 38.6 62 0
6 Locked 38.6 44 0
7 Locked 38.6 47 29
8 Locked 38.6 52 0
9 Locked 38.6 49 0
10 Locked 38.6 59 0
11 Locked 38.9 46 0
12 Locked 38.9 42 0
13 Locked 38.6 31 0
14 Locked 38.6 47 0
15 Locked 38.9 50 0
16 Locked 38.6 50 0
17 Locked 38.6 47 0
18 Locked 38.6 41 0
19 Locked 38.6 33 0
20 Locked 38.9 39 13
21 Locked 38.9 28 0
22 Locked 38.9 31 0
23 Locked 38.6 56 28
24 Locked 38.9 42 0
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | ldJKDHSUBsgvca69834ncxv98 |
Primary Downstream Service Flow
SFID | 29086 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 29167 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
16/07/2021 09:15:34 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 09:15:31 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 09:13:0 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 09:12:54 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 20:21:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 22:00:20 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 22:00:20 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 13:56:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 13:56:13 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 07:38:27 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 07:38:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:03:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 19:38:26 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 19:38:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 06:15:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 16:16:31 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 16:16:31 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 18:55:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 10:57:12 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 02:55:31 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16-07-2021 11:09 - edited 16-07-2021 11:09
Others are more familiar with checking the modem log data so I'm far from qualified to comment there, but...
You've posted saying your WiFi is dropping, are you seeing the same issues on wired connections. Virgin supply you with a broadband connection which your router converts into wired & wireless connections. WiFi dropping is a router issue, broadband dropping could be a VM issue - it's important to differentiate.
Do you have a BQM running? Free, takes all of 10 minutes to setup and monitors your connection 24/7 providing excellent diagnosis & evidence of network issues. If you don't have one, please set one up and give it a little while to start generating useful data - then post a link to your live graph.
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on 18-07-2021 13:33
Welcome to the community @joley384 and thanks for taking the time to get in touch with us here.
I'm really sorry to hear of the issues that you're having at the moment, I have been able to locate your account and have been able to run some tests across is and our system is picked up that our WiFi pods would be able to prevent the issues that are happening with your WiFi but they are chargeable at £5 per month.
Would you like me to send one of our pods out to you?
Regards,
Steven_L
on 18-07-2021 13:37
Hi Steven,
Yes that would be great, thank you.
on 18-07-2021 13:51
Thanks for your reply @joley384.
I can get this done for you but would need to take some details over a private message, so that we can get you through account security.
I will drop the message over in a minute, please look out for this and we can get started.
Regards,
Steven_L
on 18-07-2021 14:18
Thanks for confirming your details @joley384.
I have arranged for your delivery and if you need information, it can be found on your online account and clicking My Account and Track Your Order, you will also receive your tracking information via text message or email from our delivery partner.
Regards,
Steven_L
on 18-07-2021 14:40
That’s great, thanks for your help.
on 18-07-2021 14:43
You're very welcome @joley384 and please let us know how it goes once you have the WiFi pod installed.
Regards,
Steven_L