@BigGB87 wrote:
Any ideas? Or pointing me in the right direction to speak to someone about the problem rather than the usual reset the hub etc.
The hub is not a good wifi router. In addition to this, VM do not provide any guarantee about the performance/speed of wifi in the contract - it's a bit of a toxic mix 🙂
Have you done any testing with a device connected to the hub via ethernet? Do the dropouts still happen?
The general recommendation around these forums is that, if your underlying connection is good, you should look to invest in your own wifi equipment that works reliably.
You can, of course, try to get VM to send you a new hub out but there's no guarantee that it will perform any better than your current on - there are certainly a lot of complaints about wifi performance of the hub3 around here. If it's just a wifi issue, it can also be a bit of a trial convincing VM that there's something wrong with your current hub - they'll tell you that there are too many devices connected, or that they're too far away from the router, or try to fob you off in any way they can..
