Wi fi speed

[konrad1234]

From today wi fi speed is not acceptable can’t watch videos keeps boofering please advice 

[enlli]

Is this broadband? This is the Mobile Phone section

[enlli]

Sorry, see its moved

[japitts]

I've presumed the OP is using their mobile whilst at home on VM broadband... and moved the post to the WiFi board. Sorry enlli....

@konrad1234 

Can you confirm whether my assumptions are correct? And if not, explain a little more what your issue is.

VM won't guarantee WiFi speeds by the way, the only way speeds are in any way guaranteed is over Ethernet cabled connections.

[konrad1234]

It is broadband it used to be ok but today keep slowing down can’t watch anything Netflix keep stopping is there anything I can do ? 

[Natalie_L]

Hi Konrad1234,

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing some issues with your WiFi speeds, we would like to do all we can to help resolve this. 

Can you please confirm what speeds you are achieving via WiFi and also are you able to complete a speed test on a device on a wired connection? 

Please can you also advise on what devices you are using to run the tests?

We also have these tips available to help with broadband issues:

•General broadband help - https://virg.in/vmessential

•Service status page - virg.in/service

•Wi-Fi hints and tips - https://virg.in/wifisos

•Wi-Fi troubleshooting - https://virg.in/wifinotworking

•Slow speeds - https://virg.in/SpeedUp

•Speed test - virg.in/speedtest

Thank you 
 

[Gareth_L]

Hello again konrad1234

Can you please let us know if you still need help 

We did ask you a few questions but haven't had a reply yet

Gareth_L