Wi-fi pod reset

[Toohey]

How can you reset the virgin wifi pod ... I have just had a new hub3 delivered as the previous one was faulty 

[owenbuck]

Have the same issue... would love to know the answer..!

[Ernie_C]

When you replace a Hub, you need to get the association between your WiFi Pod(s) and new Hub set on your account. There doesn’t seem to be a process for this at the moment and you will need to call in to get this done.

[legacy1]

VM wanted to make the pod harder to sell on ebay and with a change of hub the pod no longer works.

Just another great move by VM.

[blackduke6]

Thought the Pod didn’t work with Hub3, just the Hub 4 ?

[sophist]

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@blackduke6 wrote:

Thought the Pod didn’t work with Hub3, just the Hub 4 ?

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nope, works with both.

[BenMcr]

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@Ernie_C wrote:

When you replace a Hub, you need to get the association between your WiFi Pod(s) and new Hub set on your account. There doesn’t seem to be a process for this at the moment and you will need to call in to get this done.

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As far as I understand it, the new Hub should get the Pods to re-associate. It's not something that customers should need to do themselves, although if that doesn't happen it is something that needs to be triggered at Virgin Media's end.

[Ernie_C]

… as I said, given the number of occurrences of this issue, I suspect there is no process in place for a Hub replacement to check for WiFi Pods on the account and the association to be made.

[Paulina_Z]

Hi @Toohey,

Welcome back to our Community! Thank you so much for posting again!

We're sorry you're experiencing issues with your WiFi pod after receiving a replacement Hub.

You can take a look here at our WiFi Pods FAQs and Troubleshooting tips here.

Please take a look and let us know if there's anything else we can help with. 

Thanks! 🙂