on 10-03-2023 19:43
Hi
recently upgraded to hub5,great speed but cannot connect Wi fi pods to it for the hard to reach places,any advice?
on 12-03-2023 13:49
The WiFi pods need to be located half way between the VM Hub and the room(s) needing better coverage.
The Pod also need to be at a location where there is still decent signal strength from the Hub.
E.g if the goal is WiFi coverage in a bedroom - do not put the Pod in the bedroom, it needs to be midway between the Hub and the bedroom.
on 12-03-2023 14:02
The issue is they are not connecting at all,I’ve tried them in the same room as the hub with no joy
on 12-03-2023 14:21
on 12-03-2023 15:12
These are existing wi fi pods
vm aren’t very helpful saying they should automatically connect to the new hub they said
i left them 24hrs to settle and still no joy
on 12-03-2023 15:21
on 12-03-2023 15:26
They show up on vm connect app that they are in sync with my new hub 5 but do not work
on 12-03-2023 15:29
on 12-03-2023 16:08
It’s shows up on my connect app but the lights on the pods are constantly flashing green/blue or white so never settled properly
on 14-03-2023 16:52
Hi Majco,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
We're sorry to hear that the pods aren't connecting to your new hub. Taking a look at things this end, I can see that the teams arranged for a replacement pod for you. Has this one been able to connect or is this having the same issue as the others?
Pop back and let us know so we can help further.
Thanks,