Wi fi intermittent signal

[thengineer]

Just wondered if anyone can help recently WiFi signal going from high to low causing disconnects on equipment. It is very intemitant in it's operation. Wondered if the hub may be getting a bit old or if any upgrades have been done recently. 

[jbrennand]

Firstly... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[thengineer]

• I have monitored the connection is WiFi not disconnect from hub the signal goes from full strength to nothing then it comes back. So not sure what is causing it has it has been reliable up until recently. No new WiFi enabled devices added so at a loss 

[Beth_G]

Hi thengineer,

Thanks for your post. 

I'm sorry to hear you've been experiencing an intermittent connection with your wireless devices recently. I've had a look from this end and your signal appears to be fine, however we have identified some capacity issues on your 2.4ghz WiFi signal.

Can you please try factory resetting your hub and let us know if that helps? To do this, you'll need to stick a pin into the pinhole at the back of your hub for at least 30 seconds.

Let us know how you get on