on 24-05-2022 17:13
I keep losing connection to wi-fi in my study, granted its the furthest room from the Hub, the 'Room Scan' on the Virgin Media Connect App says the coverage is 'poor' (if I can actually get connected to wi-fi to do one). Optimisation didnt work either.
I have to leave the study to pick up the wi-fi connection on my phone, my laptop only works due to a plugged in powerline adapter I bought.
The scan says a WiFi booster is recommended. How do I go about getting one? I have the 'volt' benefits added.
Answered! Go to Answer
on 25-05-2022 13:45
@Lee_B wrote:
If you are not on 1gb then they are £5 🙂
Volt customers are also entitled to "Free" Pods - see here.
https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-existing-customer
on 24-05-2022 18:43
on 24-05-2022 20:08
Virgin Media Staff , However, All opinions are my own
on 25-05-2022 13:45
@Lee_B wrote:
If you are not on 1gb then they are £5 🙂
Volt customers are also entitled to "Free" Pods - see here.
https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-existing-customer
on 27-05-2022 13:54
Hi steveyg73,
A warm welcome and thanks for posting on our community forums. Sorry to hear that you're currently experiencing issues with our Wi-Fi services in your study.
Remotely checking the systems from our end here, we can see that you have already contacted us about this issue.
Did our team arrange for some pods to be sent to you already?
If not, please let me know and we can get this arranged for you.
Kind regards Jodi.
on 27-05-2022 15:16
Hi Jodi
By happy coincidence, I received a courtesy call from Virgin media the day after posting, asking if I had any issues. I mentioned the Blackspot and they issued a pod straight away.
It arrived this morning and is now plugged in, I believe I have to leave it 24 hours to settle. I'll see how it performs.
Thanks
Steve
on 27-05-2022 15:24
on 27-05-2022 15:59
The info that came with the pod did say 24 hours, but to be fair it looks like its working already.
My phone now has a great signal, so looking good.
on 27-05-2022 16:02