on 17-08-2021 14:04
After a local power cut was restored we found that we have lost our internet. And it’s not clear what I should be doing about it. The website says no known external issues. We use the hub as a bridge to an efficient mesh system. But without internet we have nothing. I have rebooted. Uff! The automatic testing on the web using my phone says everything is fine at our address. But it really isn’t.
Oh dear, what do I do?
Answered! Go to Answer
on 17-08-2021 16:57
Looks red to me, but perhaps others see magenta lurking?
It’s warm to the touch, even now when it’s on but with nothing to do. I can’t answer any good questions about speeds and disconnects as there is right now no internet service feed, and any contact with the outside world is being piggy-backed on my phone hotspot. And that is about the limit of my tech ability/understanding I’m afraid.
on 17-08-2021 17:17
on 20-08-2021 09:10
Hi @Roger31
Welcome back to our Community Help Forum 🙂
Sorry to hear you are having internet issues.
That looks like a magenta colour light to indicate the Hub being in modem mode to me, however I would like to run some further tests on our system to investigate the issue. Would you be able to switch your Hub back into router mode for me so that I am able to investigate this further?
Kind regards,
Serena