Wi-Fi pods

[Barney-13]

I was told I’d need more pods. Was put through to a chap who said he’d order for me. And that was that, heard nothing since. Had an online chat with O2 who said it’s down to virgin. 
any help please

[newapollo]

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@Barney-13 wrote:

I was told I’d need more pods. Was put through to a chap who said he’d order for me. And that was that, heard nothing since. Had an online chat with O2 who said it’s down to virgin. 
any help please

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Hi @Barney-13 

If you already have one pod then have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

If you don't already have any wifi pods then please see this message from the <<< pinned post >>> for help in ordering the wifi pods

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option