Wi-Fi dropping out frequently

[Stratogirl]

My Wi-Fi keeps dropping out and I’ve noticed that the box seems to repeatedly reboot itself. This happens every hour or so. Trying to stream is a nightmare. I’ve unplugged it and left it for 30mins before trying it again. This has been happening for the past 3 days that I’ve noticed. Any help gratefully appreciated. Not too tech please though as total novice. 

[Tudor]

First check to see if there are any area faults and if none post some stats, instructions follow:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.

[Stratogirl]

Welcome back!

Sign in to view or modify your Hub 3.0 settings.

Password

Show

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	-2.7	40	256 qam	17
2	275000000	-2.4	40	256 qam	18
3	283000000	-2.5	40	256 qam	19
4	291000000	-3	40	256 qam	20
5	299000000	-2.9	40	256 qam	21
6	307000000	-2.9	40	256 qam	22
7	315000000	-3	40	256 qam	23
8	323000000	-3.5	38	256 qam	24
9	331000000	-3.5	40	256 qam	25
10	339000000	-3.7	40	256 qam	26
11	347000000	-3.5	40	256 qam	27
12	355000000	-4	40	256 qam	28
13	363000000	-4.9	40	256 qam	29
14	371000000	-4.7	38	256 qam	30
15	379000000	-4.5	40	256 qam	31
16	387000000	-4.9	40	256 qam	32
17	395000000	-5	38	256 qam	33
18	403000000	-5.2	40	256 qam	34
19	411000000	-5.2	38	256 qam	35
20	419000000	-5.2	40	256 qam	36
21	427000000	-5.5	38	256 qam	37
22	435000000	-5.7	38	256 qam	38
23	443000000	-5.2	40	256 qam	39
24	451000000	-5.2	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	9	0
2	Locked	40.3	24	0
3	Locked	40.3	8	0
4	Locked	40.3	13	0
5	Locked	40.3	9	0
6	Locked	40.3	14	0
7	Locked	40.3	8	0
8	Locked	38.6	12	0
9	Locked	40.9	9	0
10	Locked	40.3	7	0
11	Locked	40.3	10	0
12	Locked	40.9	10	0
13	Locked	40.3	25	0
14	Locked	38.9	24	0
15	Locked	40.3	21	0
16	Locked	40.9	18	0
17	Locked	38.9	9	0
18	Locked	40.3	7	0
19	Locked	38.6	21	0
20	Locked	40.3	13	0
21	Locked	38.9	28	0
22	Locked	38.9	12	0
23	Locked	40.3	14	0
24	Locked	38.9	16	0

[Stratogirl]

Welcome back!

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Password

Show

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	43.5	5120	64 qam	9
2	49600000	46	5120	64 qam	1
3	30100000	44	5120	64 qam	7
4	43100000	45.3	5120	64 qam	2
5	36600000	44.8	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Stratogirl]

Welcome back!

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Password

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:36:3	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:35:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:19:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:10:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:08:25	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 01:00:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:19:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:19:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:13:22	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:11:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:08:39	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:04:49	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:04:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Matthew_ML · Accepted solution]

Hey Stratogirl, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some WIFI issues.

I have taken a look at our side and I can see there has been an outage in over the past week which will affect the connection.

I can also confirm this outage has now ended so your connection should be much better going forward. Thanks