on 20-09-2022 17:11
My Wi-Fi keeps dropping out and I’ve noticed that the box seems to repeatedly reboot itself. This happens every hour or so. Trying to stream is a nightmare. I’ve unplugged it and left it for 30mins before trying it again. This has been happening for the past 3 days that I’ve noticed. Any help gratefully appreciated. Not too tech please though as total novice.
Answered! Go to Answer
on 23-09-2022 08:40
Hey Stratogirl, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some WIFI issues.
I have taken a look at our side and I can see there has been an outage in over the past week which will affect the connection.
I can also confirm this outage has now ended so your connection should be much better going forward. Thanks
Matt - Forum Team
New around here?
on 20-09-2022 17:22
First check to see if there are any area faults and if none post some stats, instructions follow:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 20-09-2022 20:36
Password | Show |
1 | 267000000 | -2.7 | 40 | 256 qam | 17 |
2 | 275000000 | -2.4 | 40 | 256 qam | 18 |
3 | 283000000 | -2.5 | 40 | 256 qam | 19 |
4 | 291000000 | -3 | 40 | 256 qam | 20 |
5 | 299000000 | -2.9 | 40 | 256 qam | 21 |
6 | 307000000 | -2.9 | 40 | 256 qam | 22 |
7 | 315000000 | -3 | 40 | 256 qam | 23 |
8 | 323000000 | -3.5 | 38 | 256 qam | 24 |
9 | 331000000 | -3.5 | 40 | 256 qam | 25 |
10 | 339000000 | -3.7 | 40 | 256 qam | 26 |
11 | 347000000 | -3.5 | 40 | 256 qam | 27 |
12 | 355000000 | -4 | 40 | 256 qam | 28 |
13 | 363000000 | -4.9 | 40 | 256 qam | 29 |
14 | 371000000 | -4.7 | 38 | 256 qam | 30 |
15 | 379000000 | -4.5 | 40 | 256 qam | 31 |
16 | 387000000 | -4.9 | 40 | 256 qam | 32 |
17 | 395000000 | -5 | 38 | 256 qam | 33 |
18 | 403000000 | -5.2 | 40 | 256 qam | 34 |
19 | 411000000 | -5.2 | 38 | 256 qam | 35 |
20 | 419000000 | -5.2 | 40 | 256 qam | 36 |
21 | 427000000 | -5.5 | 38 | 256 qam | 37 |
22 | 435000000 | -5.7 | 38 | 256 qam | 38 |
23 | 443000000 | -5.2 | 40 | 256 qam | 39 |
24 | 451000000 | -5.2 | 38 | 256 qam | 40 |
1 | Locked | 40.9 | 9 | 0 |
2 | Locked | 40.3 | 24 | 0 |
3 | Locked | 40.3 | 8 | 0 |
4 | Locked | 40.3 | 13 | 0 |
5 | Locked | 40.3 | 9 | 0 |
6 | Locked | 40.3 | 14 | 0 |
7 | Locked | 40.3 | 8 | 0 |
8 | Locked | 38.6 | 12 | 0 |
9 | Locked | 40.9 | 9 | 0 |
10 | Locked | 40.3 | 7 | 0 |
11 | Locked | 40.3 | 10 | 0 |
12 | Locked | 40.9 | 10 | 0 |
13 | Locked | 40.3 | 25 | 0 |
14 | Locked | 38.9 | 24 | 0 |
15 | Locked | 40.3 | 21 | 0 |
16 | Locked | 40.9 | 18 | 0 |
17 | Locked | 38.9 | 9 | 0 |
18 | Locked | 40.3 | 7 | 0 |
19 | Locked | 38.6 | 21 | 0 |
20 | Locked | 40.3 | 13 | 0 |
21 | Locked | 38.9 | 28 | 0 |
22 | Locked | 38.9 | 12 | 0 |
23 | Locked | 40.3 | 14 | 0 |
24 | Locked | 38.9 | 16 | 0 |
on 20-09-2022 20:37
Password | Show |
1 | 23600000 | 43.5 | 5120 | 64 qam | 9 |
2 | 49600000 | 46 | 5120 | 64 qam | 1 |
3 | 30100000 | 44 | 5120 | 64 qam | 7 |
4 | 43100000 | 45.3 | 5120 | 64 qam | 2 |
5 | 36600000 | 44.8 | 5120 | 64 qam | 3 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 20-09-2022 20:38
Password | Show |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 12:36:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 12:35:52 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 12:19:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 12:10:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 12:08:25 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2022 01:00:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:19:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:19:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:18:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:18:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:18:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:13:22 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:11:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:08:39 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:04:49 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/09/2022 11:04:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-09-2022 08:40
Hey Stratogirl, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some WIFI issues.
I have taken a look at our side and I can see there has been an outage in over the past week which will affect the connection.
I can also confirm this outage has now ended so your connection should be much better going forward. Thanks
Matt - Forum Team
New around here?