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Wi-Fi cutting in and out

Musikatrine
Tuning in

Our internet has become increasingly unstable over the last couple of months. Sometimes it drops out for just a few seconds and other times it’s out for longer. The service status says everything is ok and  restarting and resetting doesn’t help. Sometimes, when we run a test, it does say that there is an issue but not what or what to do about it. The household works from home and it’s very disruptive. What can we do? 

12 REPLIES 12

When was the hub last rebooted?

The Post-RS errors are not a good sign at all.

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Earlier that day. 

I’ve been chatting to customer service on Saturday as the tv also started to be effected. Apparently the internet did have and outage of sorts. It was okay for most of Sunday, but it’s not great again. 

Hi @Musikatrine,

I'm sorry to hear that this is ongoing. Are you able to share a live BQM for us so we can take a closer look at your connection?

Thanks,
 


Zach - Forum Team
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