Wi-Fi cutting in and out

[Musikatrine]

Our internet has become increasingly unstable over the last couple of months. Sometimes it drops out for just a few seconds and other times it’s out for longer. The service status says everything is ok and  restarting and resetting doesn’t help. Sometimes, when we run a test, it does say that there is an issue but not what or what to do about it. The household works from home and it’s very disruptive. What can we do? 

[g0akc · Accepted solution]

Are wired connections OK?

Look at using wired (Ethernet) connections for work/important stuff anyway.

If wired also plays up post your broadband stats (off hub management pages).

If wired is ok do some WiFi troubleshooting - analyser app, change channels and so on.  

Neighbour on same channels? 5GHZ and 2.4GHz affected?

Go from there.

[Musikatrine]

Unfortunately changing the channels didn’t help, it still drops intermittently. Is there any advice on which frequency and/or channel tends to be more reliable?

[g0akc]

Whichever channels are clearest/least occupied in your location 

Keep to 1,6 or 11 on 2.4GHz to avoid overlap.

There can be various reasons for problems with WiFi. 

Getting your own wireless router (a more renowned one) is likely to be worthwhile in the long term. They have more expensive chipsets, improved design, better/more antennas,  better software, later technology, fewer bugs and so on.

[Musikatrine]

Unfortunately changing channels etc has not helped, and the issue is also on the cabled connection. It has been increasingly bad over the last month or so, so maybe Storm Anwen has caused an issue somewhere we can’t see. I think we need a technician out to do thorough checks. 

[gary_dexter]

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text so we can check them over

[Musikatrine]

[Musikatrine]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-3.4	38	256 qam	13
2	243000000	-3.5	40	256 qam	14
3	251000000	-4	38	256 qam	15
4	259000000	-3.5	38	256 qam	16
5	267000000	-3.7	38	256 qam	17
6	275000000	-3.5	38	256 qam	18
7	283000000	-3.7	38	256 qam	19
8	291000000	-3.2	40	256 qam	20
9	299000000	-3.4	38	256 qam	21
10	307000000	-3	40	256 qam	22
11	315000000	-2.9	40	256 qam	23
12	323000000	-2.2	40	256 qam	24
13	331000000	-2.2	40	256 qam	25
14	339000000	-1.5	38	256 qam	26
15	347000000	-1.4	40	256 qam	27
16	355000000	-1.5	40	256 qam	28
17	363000000	-1.5	40	256 qam	29
18	371000000	-2	40	256 qam	30
19	379000000	-2	40	256 qam	31
20	387000000	-2.5	40	256 qam	32
21	395000000	-2	40	256 qam	33
22	403000000	-2.2	40	256 qam	34
23	411000000	-2	40	256 qam	35
24	419000000	-2	40	256 qam	36

[Musikatrine]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	2807762	2200399
2	Locked	40.3	2935559	4011133
3	Locked	38.9	3412541	5664866
4	Locked	38.9	4045710	5689152
5	Locked	38.9	4554776	4358365
6	Locked	40.3	4451282	2755129
7	Locked	38.9	4394661	2041320
8	Locked	40.9	3893330	1488293
9	Locked	40.3	3944200	1413337
10	Locked	40.3	3692049	1271075
11	Locked	40.9	3277613	1062408
12	Locked	40.3	2857261	837501
13	Locked	40.3	2407424	656967
14	Locked	38.9	1927988	468625
15	Locked	40.3	1378522	201243
16	Locked	40.3	928861	80490
17	Locked	40.3	570244	29246
18	Locked	40.3	556300	31811
19	Locked	40.3	670648	48692
20	Locked	40.3	826375	73456
21	Locked	40.9	707131	52618
22	Locked	40.3	608509	42362
23	Locked	40.3	568573	37689
24	Locked	40.3	516582	33727

[Travis_M]

Hi @Musikatrine

Thanks for posting on our community forum!

How is your service performing since posting? Have you noticed any improvement?

Regards