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Wi-Fi connection and Speed

Joining in

Good morning, we are getting so frustrated with our Broadband we have the 250MB but have consistent buffering even within an hour of rebooting the modem, we can not get a Wi-Fi signal in our bedroom (we never used to have this issue) I am sat next to our router with an 2023 iPad and an IPhone 14 and watching the pages load as the circle swirls, take off the WiFi and 5G loads pages instantly, we have spoken to technical and they changed the frequencies but this does not help….  We don’t want to have boosters all over the house ( use of electricity and the are so big)  

we have done a speed check and it shows the 250MB 

we want to stream TV Amazon prime, Netflix ect but it buffers , even used the TV from upstairs in case the TV was the issue but get same problem

any advice welcome 


Very Insightful Person
Very Insightful Person

You need to check the speed to the Hub.   Run the FULL tests on this site and post the results

As for not wanting Pods, that's too bad as that is VM's only provided solution to poor wifi, and that's only guaranteed to 30Mb.

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Forum Team (Retired)
Forum Team (Retired)

Hi JayJay13,

Thanks for your post and welcome back to the community.

We'd like to extend our apologies for any issues faced that you're experiencing with your speed, can I ask are wired devices also affected?

Also are you able to post some network logs so we can investigate this further?
How to do this;
• Please go to (or - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc
Give it some time to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum for us to review the issues.