on 02-02-2023 20:57
I phoned virgin last week because keep losing Internet in the rooms. Send someone out and got told I need Wi-Fi booster so after phoning 3 times and 1 hour later got told out of stock and phone back in 2 weeks, I already have got shop one but no good. For the money I pay I think I should get Wi-Fi in every room. Maybe because got told I can get three of them for free. Can't get one never mind three.
Answered! Go to Answer
on 03-02-2023 00:17
on 03-02-2023 00:17
on 05-02-2023 09:29
Hi shaz305
Thanks for posting and welcome to the community.
Sorry to hear of any issues with the WiFi. Please use the Connect App - https://www.virginmedia.com/broadband/connect-app - when downloaded, you'll be able to do a wireless scan in the property. This will identify any coverage blackspots and optimise them where possible. If it can't and a Pod is needed, you'll be prompted to order one.
As jbrennand has stated (thank you as always) depending on the package you're on, they're either free of £8 per month.
The app scan should be something along the below lines;
• Tap Start the scan
• Then Start the scan again
• While connect to WiFi, Tap I’m ready
• Wait 2 mintues for Scan
• Scan complete, Tap continue
• Tap Add a room, Tap the room you're in
• Start the Scan (do this in every room)
• Scan complete
• Tap Optimise WiFi now if an option
• If so, Tap Optimise
• Optimisation complete, Tap Rescan room,
• Tap Start Scan
• Tap Order a WiFi Pod if an option
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill