Virgin Media Community

[Mammyryanrhys]

Hi I got virgin media Wi-Fi in December and keep losing Internet upstairs especially after 5pm. I bought a Wi-Fi pod that when I plugged in had a white light then flashed white then went off is this correct. Do I need more pods. On my bedroom only get speed of 4mb so can’t watch sky in there 

[jbrennand]

See here first

https://www.virginmedia.com/help/wifi-max

[John_GS]

Hi @Mammyryanrhys 

Thanks for posting and welcome to the community.

Sorry to hear of any WiFi issues. 

Just to confirm you're using the Pod whilst adhering to the below;

• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

If so, great. 

Going forward, please use the Connect App 👉 https://www.virginmedia.com/broadband/connect-app - when downloaded, you'll be able to do a wireless scan in the property. This will check for any coverage blackspots, it'll try and optimise where possible and if a further Pod needed, you'll be prompted to order.

Best wishes.