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ozzie770
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Message 1 of 7
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Wi Fi Issues

I have been having trouble with my WiFi for several months now.

Just found this and wondering if its this causing the problems.

 

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online

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Tudor
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Re: Wi Fi Issues

Need a lot more information than that. Is it only on WiFi or Ethernet cable connected devices as well? If so, please post you up/downstream stats and network log. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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ozzie770
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Re: Wi Fi Issues

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000000.540256 qam21
2139000000-0.540256 qam1
31470000000.540256 qam2
4155000000-0.240256 qam3
5163000000-0.540256 qam4
6171000000-0.240256 qam5
7179000000-0.440256 qam6
8187000000040256 qam7
9195000000-0.440256 qam8
10203000000-0.540256 qam9
112110000000.540256 qam10
12219000000-0.240256 qam11
13227000000-0.240256 qam12
14235000000-0.240256 qam13
15243000000-0.240256 qam14
16251000000-0.540256 qam15
17259000000-0.240256 qam16
18267000000040256 qam17
19275000000-0.240256 qam18
20283000000040256 qam19
212910000000.740256 qam20
22307000000040256 qam22
23315000000040256 qam23
24323000000-0.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3115367947
2Locked40.33385629252653
3Locked40.96394415120
4Locked40.31221414403
5Locked40.31150414822
6Locked40.31107012886
7Locked40.31094112669
8Locked40.31087413972
9Locked40.31162514561
10Locked40.91077212889
11Locked40.91125810786
12Locked40.31138011321
13Locked40.31281811397
14Locked40.91369110362
15Locked40.3116799731
16Locked40.3107759639
17Locked40.3948312547
18Locked40.3948813189
19Locked40.3120279023
20Locked40.3140053253
21Locked40.9126963398
22Locked40.31046110395
23Locked40.3118288562
24Locked40.3131606703
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ozzie770
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Re: Wi Fi Issues

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.875512016 qam3
2462000005512016 qam1
3258000004.975512016 qam4
4394000004.975512016 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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ozzie770
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Re: Wi Fi Issues

Network Log

Time Priority Description

26/08/2019 17:52:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:52:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:52:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:52:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:53:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:53:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:56:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:56:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:59:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:59:55criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:59:55criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 17:59:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:00:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:00:34criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:00:34criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:00:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:00:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 18:01:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 05:51:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 06:28:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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ozzie770
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Message 6 of 7
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Re: Wi Fi Issues

It seems to mainly be the wifi.

cannot get it in the kitchen 8ft away or any room upstairs.

 

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Forum Team
Forum Team
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Message 7 of 7
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Re: Wi Fi Issues

Hi ozzie770,

 

Thanks for posting. Sorry about the WiFi issues.

 

How's things been since posting? If you still need assistance, please let me know.

 

Kind regards,

John_GS
Forum Team

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