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Minionuk
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Wi-Fi Drop

Hi

I have been having random wifi disconnects for a few weeks now on various devices.I have been through all the suggested fixes from other posters that have the same problem.When the affected device tries to reconnect it says authentication error or connected but no internet.I also have items wired directly to the router and there is no problem with them,it seems to be purely a wireless issue

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jbrennand
Alessandro Volta
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Message 2 of 8
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Re: Wi-Fi Drop

What Hub do you have ?

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Minionuk
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Re: Wi-Fi Drop

superhub2ac

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jbrennand
Alessandro Volta
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Re: Wi-Fi Drop


@Minionuk wrote:

superhub2ac


Could be the wifi failing in it or it could be a network problem.

if you could go to http://192.168.0.1  (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the  “router status” button at  top right - or bottom middle - of first page up -- depending on which hub you have  and then copy/paste 3 sets of data onto here - the downstream, upstream , &  network logs.  Don't worry about the formatting it can be easily read (not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses.  If there looks to be a network connection problem, a VM Forum staff member on here will organise a technician visit or you may be quicker calling the help line for that.

If it's OK you may need to get your own wifi router (preferred option!) or get a new Hub3 from VM


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Minionuk
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Re: Wi-Fi Drop

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)8.118.298.819.048.668.268.398.62
RxMER (dB)38.2638.2638.2639.4039.4039.4039.4039.40
Pre RS Errors5240213135524007312298293301
Post RS Errors718740270302299294289300
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Minionuk
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Re: Wi-Fi Drop

Channel Type2.02.02.02.0
Channel ID4532
Frequency (Hz)25800000537000003260000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM16QAM16QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)40.5042.0043.0042.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1001
T4 Timeouts0000
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Minionuk
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Re: Wi-Fi Drop

First TimeLast TimePriorityError NumberDescription
29/08/2018 11:31:14 GMT29/08/2018 11:31:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out
28/08/2018 21:19:37 GMT28/08/2018 21:19:37 GMTError (4)68000411TOD error 4880 msec
28/08/2018 21:02:03 GMT28/08/2018 21:02:03 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
28/08/2018 21:02:03 GMT28/08/2018 21:02:03 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
28/08/2018 21:01:05 GMT28/08/2018 21:01:05 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 21:00:10 GMT28/08/2018 21:00:10 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 20:58:19 GMT28/08/2018 20:58:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 20:54:38 GMT28/08/2018 20:54:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 20:47:15 GMT28/08/2018 20:47:15 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 20:32:28 GMT28/08/2018 20:32:28 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 20:02:58 GMT28/08/2018 20:02:58 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 19:03:55 GMT28/08/2018 19:03:55 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 17:05:51 GMT28/08/2018 17:05:51 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 13:09:43 GMT28/08/2018 13:09:43 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
28/08/2018 12:43:56 GMT28/08/2018 12:43:56 GMTWarning (5)66050310Auth Success - Web login successful.
28/08/2018 05:17:27 GMT28/08/2018 05:17:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
27/08/2018 13:32:53 GMT27/08/2018 13:32:53 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
25/08/2018 20:05:10 GMT25/08/2018 20:05:10 GMTError (4)68000411TOD error 4530 msec
23/08/2018 15:30:23 GMT23/08/2018 15:30:23 GMTWarning (5)66050310Auth Success - Web login successful.
23/08/2018 15:04:37 GMT23/08/2018 15:04:37 GMTWarning (5)66050310Auth Success - Web login successful.
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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Message 8 of 8
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Re: Wi-Fi Drop

Hi Minionuk,

 

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

 

I have taken a look and your modem SNR is too low. I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma


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