on 27-02-2022 05:54
Hi I am noticing a lot of internet connection dropouts which I had a lot of yesterdays whilst doing a radio show .... it kept disconnecting, I have run a report and the findings are below, can any help, please.
This has been happening for over a week now
27/02/2022 05:33:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 05:33:9 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 05:31:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 03:20:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 02:57:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 21:31:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 21:31:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 14:13:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 14:13:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:44:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:44:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:42:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:25:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:25:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:20:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:14:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 13:04:32 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 12:59:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 12:59:59 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/02/2022 12:59:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-03-2022 06:45
1 | 203000000 | 3.9 | 40 | 256 qam | 9 |
2 | 139000000 | 3.5 | 38 | 256 qam | 1 |
3 | 147000000 | 3.2 | 38 | 256 qam | 2 |
4 | 155000000 | 3.2 | 40 | 256 qam | 3 |
5 | 163000000 | 3.5 | 40 | 256 qam | 4 |
6 | 171000000 | 3.7 | 40 | 256 qam | 5 |
7 | 179000000 | 3.7 | 40 | 256 qam | 6 |
8 | 187000000 | 3.7 | 38 | 256 qam | 7 |
9 | 195000000 | 3.7 | 40 | 256 qam | 8 |
10 | 211000000 | 3.7 | 38 | 256 qam | 10 |
11 | 219000000 | 3.9 | 40 | 256 qam | 11 |
12 | 227000000 | 3.9 | 40 | 256 qam | 12 |
13 | 235000000 | 4 | 40 | 256 qam | 13 |
14 | 243000000 | 4.3 | 40 | 256 qam | 14 |
15 | 251000000 | 4.6 | 40 | 256 qam | 15 |
16 | 259000000 | 4.9 | 40 | 256 qam | 16 |
17 | 267000000 | 5 | 40 | 256 qam | 17 |
18 | 275000000 | 5.1 | 40 | 256 qam | 18 |
19 | 283000000 | 5.5 | 40 | 256 qam | 19 |
20 | 291000000 | 5.6 | 40 | 256 qam | 20 |
21 | 299000000 | 6 | 40 | 256 qam | 21 |
22 | 307000000 | 6 | 40 | 256 qam | 22 |
23 | 315000000 | 5.9 | 40 | 256 qam | 23 |
24 | 323000000 | 6 | 40 | 256 qam | 24 |
1 | Locked | 40.3 | 5 | 0 |
2 | Locked | 38.9 | 251366 | 1452 |
3 | Locked | 38.9 | 5031 | 6154 |
4 | Locked | 40.3 | 6595 | 4881 |
5 | Locked | 40.3 | 186501 | 1110 |
6 | Locked | 40.3 | 4375 | 1982 |
7 | Locked | 40.3 | 52189 | 195 |
8 | Locked | 38.9 | 757 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 38.9 | 12 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 6 | 0 |
13 | Locked | 40.3 | 6 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.3 | 4 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.9 | 6 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.9 | 5 | 0 |
on 02-03-2022 06:46
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
on 02-03-2022 06:48
02/03/2022 06:40:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 23:11:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 20:35:52 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 20:35:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2022 08:31:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 11:07:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 08:14:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 21:13:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 20:45:8 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 20:44:53 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 19:27:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:45:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:45:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:16:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:16:29 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:16:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:15:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:15:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:14:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 14:12:42 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 04-03-2022 11:04
Hi pitzey
Thanks for your post
Sorry about the intermittent connection
We do have an SNR issue in the area which is due to be fixed on or around the 7th March
It is under reference number F009639584
If you need updates please pop back on here and quote the reference number
Gareth_L