on 20-02-2023 09:22
Hi all,
I’ve just joined Virgin and I’m pretty much regretting it already.
We had a technician visit a few days ago and set everything up but found our main office room didn’t get good coverage-barely 20mbs. He said to call them up to arrange for free pods to be delivered. I have done this 3 times now and twice they told me I need to wait 24 hours and the third time he tried to charge me £8 a month for a pod!!
Posting here and hoping someone can come and help sort this out because we’re running our computers and laptops in the office off of mobile data..
thanks!
ray
on 20-02-2023 15:28
on 20-02-2023 17:47
Thanks for responding John.
I called them up again and mentioned that I have only had my internet activated by them (last week- M250 Fibre Broadband) but they said I had to pay £8 a month!
I spoke to another team and they keep telling me to call back in 24hours and request a pod. First time around it was because it wasn’t activated for 24 hours, tried calling today and due to a technical issue in the area (but not impacting my hub) they want me to wait another 24 hours!
I’m really hoping someone can help or respond to this thread in the next few days and help me get a pod and sort out the lack of internet in the office! At least I still have 14 days to get this sorted before I jump ship!
on 20-02-2023 18:37
on 21-02-2023 13:18
Hi Ray141,
Thanks for posting on our forums about ordering a WIFI pod, I am sorry if the customer service team on the phone were not able to pop this through for you.
I just want to confirm that the Pods are part of our WIFI Max scheme which is free on our VOLT/Gig1 packages, then £8 per month for lower packages such as your 250Mbps package.
If you are still interested, please download our Connect App and perform a WIFI scan in all rooms of your home so it can detect the WIFI blackspots, it will then prompt you do order your first WIFI pod.
Thanks,
Megan_L
on 21-02-2023 14:34
Just to be clear... as per that website.... the pods should be FREE to you if you are on a "250 Volt" package
on 21-02-2023 19:10
on 21-02-2023 23:27
Thanks for responding Megan.
I spoke to someone today and we upgraded my package to a Volt package. He said I would now be eligible for a pod, can you please let me know how I can go about ordering this?
Thank you,
Isra
on 22-02-2023 15:42
@Ray141 wrote:Thanks for responding Megan.
I spoke to someone today and we upgraded my package to a Volt package. He said I would now be eligible for a pod, can you please let me know how I can go about ordering this?
Thank you,
Isra
See message 2.
on 24-02-2023 19:25
Hi Ray141,
That's brilliant news that you've upgraded to our Volt package! I hope you're enjoying it 😁
The first thing I need you to do is download the Connect App and do a WIFI scan of your whole home to see if it detects any WIFI black spots - If it does it will prompt you to order a WIFI pod through the app itself. If it doesn't show this prompt, it will still send a signal to our systems which will in turn allow us to order a WIFI pod due to your activity on the app.
Please let us know how you get on 😁
Thanks,
Megan_L