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bigman1793
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Why have i been sent a sim card by virgin

I have finally signed up to Virgin fiber broadband, but for some reasons I have also been sent a sim card, but I never ordered this I just want the broadband.

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Re: Why have been sent a sim card by virgin

Hi bigman1793,

 

Thanks for posting and welcome to the community. Apologies for any confusion here. What bundle are you on with your media services please?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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bigman1793
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Re: Why have been sent a sim card by virgin

John
Is there a way i can send you a screen print please?
I even have two seperate direct debits being set up by virgin too.
TBF all i want is the bonkers fast fiber, all our current mobile contracts are on three, after this week that will change!!

Paul
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Re: Why have been sent a sim card by virgin

Hi Paul,

 

Are you on one of our Oomph bundles? On the Oomph bundle, it does come with a SIM card free of charge.

 

If so, there will be a 2nd direct debit set up, but this would only be used if you raised any out of allowances charges. If not, the bill for both media and mobile will be taken from your media direct debit. 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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bigman1793
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Re: Why have been sent a sim card by virgin

I have screen printed the email of the deal;
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Re: Why have been sent a sim card by virgin

Please avoid sending a PM unless we've specifically asked you to send this to us. 

 

Can you check the bundle for me and advise further regarding what package are you on?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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bigman1793
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Re: Why have been sent a sim card by virgin

You've got our Fibre Broadband + Phone Oomph
(12 month contract unless specified) £46.00 a month
for 12 months then
£62.00 a month
£35.00 activation fee


M350 Fibre Broadband


Talk Weekends


Oomph 2GB SIM
Spending Cap : Only use monthly allowances


Virgin Phone Line

Your extras - all included in your monthly total
Free Voicemail


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Re: Why have been sent a sim card by virgin

Thanks for coming back to me Paul, you are indeed on our oomph bundle and this comes with a SIM card as standard, you do not need to use this if you do not wish too.

 

Kind Regards 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 9 of 10
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Re: Why have been sent a sim card by virgin

Cool many thanks Paul
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Re: Why have been sent a sim card by virgin

Hi Paul,

 

You are more than welcome. Is there anything further I can assist with? If not have a wonderful weekend 

 

Kind Regards

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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