Why does netflix think im using vpn

[Nic88]

Netflix will not work correctly and they are saying it is due to using proxy server or VPN. I haven't changed anything with the broadband today so unsure why this has happened? Could anyone advise please 

[Paulina_Z]

Hi @hatay,

Thank you for your post and I'm very sorry to hear that you're having some issues with Netflix. If this issue is impacting your Netflix experience on all devices, we would advise you contact Netflix directly to see if this is a known issue.

Are you getting the same error when you access Netflix on your mobile device via Mobile Data? 

Please let us know so we can see what we can do to help.

Thank you.

[Popey85]

Same problems here as anyone found a fix please

[Natalie_L]

Hi Popey85, 

Thank you for getting in touch with us here on the Community. 

I am sorry to hear you are experiencing issues when using Netflix. 

Are you having this problem when accessing the service from all devices or one in particular? 

Thanks, 

[makwad]

Hi, I am on Hub 5 and this seems to be happening to me quite a bit like every couple of weeks and takes a few days to resolve itself. I've tried Netflix (via Sky and Firestick and mobile) on the Wifi as well as ethernet and have the same issue (thinking Im on a VPN and only showing original content). If I switch to 4G on my mobile - Netflix is fine. really annoying and never had this issue on the Hub 3.

[Ilyas_Y]

Hey thee @makwad, thanks for reaching out to us.

I'm sorry to hear about the issues you're having with the Hub 5 and the connectivity.
May I ask if you've been able to do a pin hole reset on the Virgin Media Hub 5? (Pop a pin in the reset pin hole for 40 seconds found at the back of the hub).

Let us know how it goes and we can go on from there.

Kind regards.

[legacy1]

A reset is not going to help but by all means prove me wrong! As to why a reset will not help your still get the same WAN IP that Netflix is blocking because someone who had that IP used a VPN to get extra stuff then changed back and too with and without a VPN and Netflix blocks the IP.

[conman33158]

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@legacy1 wrote:

A reset is not going to help but by all means prove me wrong! As to why a reset will not help your still get the same WAN IP that Netflix is blocking because someone who had that IP used a VPN to get extra stuff then changed back and too with and without a VPN and Netflix blocks the IP.

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So if you use a VPN through Netflix to say get USA content and Netflix catch on to this they will then block your own IP when you come back to normal viewing? Interesting

[makwad]

Hi. I'm not using a VPN and it's not permanently blocked. I've turned the router off/on with no resolution but I will try a reset next time it happens and report back. THX

[Ilyas_Y]

Hey there @makwad, thanks for reaching out to us.

May I ask if the advice given has worked?
Let us know 🙂

Kind regards.

[makwad]

Hello. Will try next time it happens. OK at moment. Thx