I’ve been having this same issue on off for a couple of months now.
For some reason, Virgin wifi is triggering one of the automatic checks at Netflix and saying we are using a VPN.
You don’t get an error message on Netflix, you just can’t see all of the content (and often all you can see are Netflix Originals).
Because of the lack of error message I think you’d struggle to know how many people are impacted by this. I only know there’s a problem because I can see a different list of content on my phone(using data), and then when I go to watch it on my tv (using wifi) I cannot see the same items. My parents for example would never know there’s a problem, they’d just go on Netflix and assume that’s all there is, never knowing they are missing out.
It seems to be an issue Netflix know about, and Virgin know about (multiple posts in this community) but neither is doing anything to fix.
We are basically paying the full amount for Netflix, but not getting the full amount of titles.
You’ll notice, some days it will fix itself, and then within a couple of hours the problem will start again.
