Why does my hub connection keep dropping for my scan says I’m perfect distance from the hub and I next dr

[Roytheplumber]

Why does my hub connection keep dropping for my scan says I’m perfect distance from the hub and I next to the hip drops 

nightmare 

only just changed from bt didn’t have this problem and it was phone connected 

[jbrennand · Accepted solution]

Do ethernet cable connected devices have the same issues ?

See this....
_______________

If you haven't done this already - try it first - it helps sort some Hub3/4/5 wifi issues for some devices.

Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob2 & Billybob5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[Paulina_Z]

Hi @Roytheplumber,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're experiencing some broadband issues and that you're having some connection problems. 

I can see that our Community Member @jbrennand has been able to assist you a little further. Can you tell us if this has helped resolve your issue?

I have ran a check on our systems and I can see that there are some issues with your downstream power levels at the moment. In order to have this resolved and looked into, we will need to arrange for a technician appointment. In order to have this booked in, I will send you a Private Message.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch with you as soon as possible. 

Thank you.

[Roytheplumber]

Hi thanks for your reply but I have only just seen it 🤦‍♂️ Didn’t see any tag in messenger from you so I’ve just lived with it but now it’s gone off for a couple off days now ? 

[Matthew_ML]

Hey Roytheplumber, thank you for reaching out with an update and I am sorry it's been off.

I have taken a look at our side and everything is looking fine.

Please can you just let me know if you still are having some issues? Thanks