on 08-10-2020 11:02
Hi, I have just installed the hub 3 due to having had problems with Sky but I am unable to connect my Sky Q box, all other devices are picking up the new wifi signal fine, any suggestions?
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08-10-2020 11:59 - edited 08-10-2020 12:01
I am guessing you have Sky Q TV service only and not Sky internet service as that be waste of money 🙂
I have the same setup..Sky Q TV and Hub3. The Sky Q will only accept 2.4G from non-Sky router or wired connection. So have you disabled the 2.4G on the Hub3?
Also you can disable the Sky Q Wi-Fi being broadcasting..need to go to setting menu and press 001+ enter and the option to disabe will appear.
08-10-2020 11:39 - edited 08-10-2020 11:41
Every possibility that the Sky Q and Hub 3 Wi-Fi signals are fighting each other .
Check which Broadcast Channels each one is using for the Frequency you are connecting on and adjust the Hub channels.
If at all possible use a Cat 5E / 6 ethernet cable between the two devices.
08-10-2020 11:51 - edited 08-10-2020 11:59
Last I heard the SkyQ mesh defaults to channel 36 on the 5Ghz band, so should not conflict.
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08-10-2020 11:59 - edited 08-10-2020 12:01
I am guessing you have Sky Q TV service only and not Sky internet service as that be waste of money 🙂
I have the same setup..Sky Q TV and Hub3. The Sky Q will only accept 2.4G from non-Sky router or wired connection. So have you disabled the 2.4G on the Hub3?
Also you can disable the Sky Q Wi-Fi being broadcasting..need to go to setting menu and press 001+ enter and the option to disabe will appear.
on 08-10-2020 12:07
Thank you Mike, unfortunately I have no idea how to check what channel they are using.
I am unable to connect through ethernet cable as they are in 2 different rooms.
08-10-2020 12:12 - edited 08-10-2020 12:29
Hi, yes I now have Sky TV and virgin broadband as Sky broadband was awful. 🙄
Thank you I will try and disable the wifi signal following your instructions, I can't get this to work either, nothing happens when i press 001+enter 😟 I have no idea how to check if the 2.4G has been disabled on the hub 3 or not. 🙈
on 08-10-2020 15:20
on 08-10-2020 16:00
Thank you ill give these a go 😊