Why can i not get virgin media when my neighbours have it

[Msdrobac]

I am just moving into my apartment. It has a virgin media box in already. The rest of the apartments have virgin media but they are saying it is unavailable to my address as they don't provide it in that area. Its clearly a lie because my brother lives in the same complex and he has it. How do I get if installed please  

[Christy_D]

Good morning, 

Firstly thank you for reaching out to us and welcome to the forum. 

Sorry to hear you're having difficulties in finding a solution to taking services with us. This is something I can certainly take a look into for you, so i'll pop over a private message to take a few details if thats ok. 

Thanks in advance, 

Christy