Its been pretty frustrating especially when you do networking day to day but are powerless to resolve an issue on a network you cant really troubleshoot and certainly can't make changes to.
Hopefully this thread will be noticed and reacted too as I don't think I can do another 20 minute wait to be told a reboot may fix it and an engineer will be on site in a week to find no issues with signal and swap out the kit.
Further info for any VM tech or someone with knowledge of this issue. I managed to grab network log info and signal strength from about 10 mins ago when internet dropped out but router stayed up, but was strugling to let me browse on to router management page. please see below pics
RCS partial service in Network logs means you are losing channels from a bonded set- likely because of the low SNR, and pre and post RS errors show the connection isn't coping well with the low SNR. Packets are arriving mangled, and not getting corrected so thats impacting your speed when the connection IS up.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
I think your right about the networks team picking up this kind of job. It was networks that the first engineer called on to fix the water ingress issue in the pit outside. Im starting to wonder if I need a new cable run to my house. Its probably only a 20 - 30 meter run from the pit to the entry point so wouldn't be too bad a job. Did mention water ingress to last engineer but he thought that they didn't suffer with issues on their kind of cable just the tap end Canberra swamped and corroded.
I'll see what I get from here but I'll try logging another fault too as I have the logs to show them the issue.
I am aware of a new bit of kit, well new to me , that is fitted to some of our business broadbands at work that helps regulate or smooth out signal issues. It feeds 3 broadband we have and requires power to run, can't honestly remember what it's called but you never know, it may be my saviour.
That would make sense but I'm a bit taken a back that none of the engineers or tech support on the phone knew anything about this or thought to look into this as a possibility (especially after so many replacements of kit)
It also seems a bit of a waste of time for both me repeatedly organising appointments and having to leave work early in one case to be at home for a four hour appointment window (which the engineer never showed for) . Also a waste of time and effort for your engineers to keep coming out and replacing kit but not resolving the issue ( they did resolve one possible point of issue with water Ingress in the pit outside). Surely there is a method of flagging up bigger network issues, even if they are intermittent, that even the phone support can see without any real effort when you simply tell them your postcode.
Sorry to rant but it's been a long road to be told there is a known issue and no one I have spoken to or met seemed to be aware of it. (I have spoken to both UK and overseas service centers over the last 2 months also)
When the fault is looked into will I receive notification of its resolution or is there somewhere here I can look up the fault reference to see what has happened?
Thanks again to all who have posted in response to my question.